Enel X Way’s comprehensive warranty, maintenance and support plans cover all operational aspects of electric vehicle supply equipment (EVSE) to ensure availability and hassle-free ownership of Enel X Way charging stations. Enel X Way delivers customers peace of mind, putting the care of charging stations into our professional hands.
To get the most out of the stations, Enel X Way offers a full and comprehensive maintenance service for charging stations under our operations & maintenance (O&M) plan. Our remote monitoring will help identify any issues before drivers do. On rare occasions of malfunctioning equipment, our service teams are available 24/7, and for cases that require truck-roll services, Enel X Way will coordinate and dispatch certified professionals to address the problem. The O&M plan may be purchased for up to 5 years of coverage.
Features & service
|
Base warranty |
Remote service only |
Extended warranty |
O&M plan |
|---|---|---|---|---|
|
Emergency service
|
-
|
-
|
-
|
24/7
|
|
Customer service (chat & email)
|
24/7
|
24/7
|
24/7
|
24/7
|
|
Customer service (phone)
|
5 AM - 10 PM PST
|
24/7
|
24/7
|
24/7 (Level 1)
|
|
Technical support
|
8 AM - 5 PM PST
Monday - Friday
|
8 AM - 5 PM PST
Monday - Friday
|
5 AM - 5 PM PST
Monday - Friday
|
5 AM - 5 PM PST (Level 2)
Monday - Friday
|
|
Field services support
|
-
|
-
|
-
|
8 AM - 5 PM PST (Level 3)
|
|
Level 2 parts warranty
|
3 years
|
3 years
|
2 additional years
|
For contract duration
|
|
DC fast charger parts warranty
|
2 years
|
2 years
|
3 additional years
|
For contract duration
|
|
Software & firmware upgrades
|
-
|
Free
|
Free
|
Free
|
|
Labor & truck roll service cost
|
-
|
Additional charge
|
-
|
For contract duration
|
|
Preventative service
|
-
|
-
|
-
|
Included
|
The Enel X Way Extended Warranty Plan provides an extension to our standard limited parts-only warranty. The warranty covers defects in materials and parts during the warranty period and is subject to the Warranted Products being used in accordance with the applicable product description and instructions. The costs associated with removal, repair, and/or reinstallation are not included. Technician services and truck-roll are not included with the extended warranty unless the O&M plan is purchased.
The Enel X Way O&M Plan and Extended Warranty are voided if the product has been opened or modified by any person other than the Enel X Way service manager or authorized service provider. Enel X Way does not cover damage to the product from mishandling, vandalism or extreme weather events. Coverage must include Enel X Way licensed electrician or certified installer.
