Warranty & support programs
Enel X Way’s comprehensive warranty, maintenance and support plans cover all operational aspects of electric vehicle supply equipment (EVSE) to ensure over 97% annual availability and hassle-free ownership of Enel X Way charging stations. Enel X Way delivers customers peace of mind, putting the care of charging stations into our professional hands.
Why opt for the O&M plan?
To get the most out of the stations, Enel X Way offers a full and comprehensive maintenance service for charging stations under our operations & maintenance (O&M) plan. Our remote monitoring will help identify any issues before drivers do, ensuring stations are operations over 97% of the time. On rare occasions of malfunctioning equipment, our service teams are available 24/7, and for cases that require truck-roll services, Enel X Way will coordinate and dispatch certified professionals to address the problem, typically between 48-72 hours. The O&M plan may be purchased for up to 5 years of coverage.
Warranty and O&M options
Features & service
|
Base warranty |
Extended warranty |
O&M plan |
|---|---|---|---|
|
Emergency services
|
-
|
-
|
24/7
|
|
Customer service (chat & email)
|
24/7
|
24/7
|
24/7
|
|
Customer service (phone)
|
5AM-10PM PST
|
24/7
|
24/7
|
|
Technical support
|
8AM-5PM PST
|
5AM-5PM PST
|
5AM-5PM PST
|
|
In-house maintenance, engineering, quality & manufacturing
|
-
|
-
|
8AM-5PM PST
|
|
Parts warranty (Level 2)
|
3 years
|
2 additional years
|
For contract duration
|
|
Parts warranty (DCFC)
|
2 years
|
3 additional years
|
For contract duration
|
|
Software & firmware upgrades
|
Free
|
Free
|
Free
|
|
Labor & truck roll service cost
|
-
|
-
|
For contract duration
|
|
Preventative maintenance
|
-
|
-
|
Included
|
|
Service level agreement
|
-
|
-
|
97%-98% availability; 48-72h dispatch & repair turnaround
|
What does the extended warranty cover?
The Enel X Way extended warranty pan provides an extension to our standard part-only warranty, which is provided free of charge with the commercial family. The warranty covers defects in materials and parts during the warranty period and is subject to the warranted products being used in accordance with the applicable product description and instructions. The costs associated with removal, repair and reinstallation are not included.
What is not covered?
The Enel X Way O&M plan and extended warranties are voided if the product has been opened or modified by any person other than the Enel X Way service manager or authorized service provider. Enel X Way does not cover damage to the product from mishandling or extreme weather events.
JuiceBox Pro
Charge fast
Available in 32A, 40A, 48A and 80A configurations
Mobile app
RFID & QR code authenticated through the Enel X Way App
Connected
WiFi-enabled
JuiceStand Pro
Space saving
Supports 1 or 2 JuiceBox Pro charging stations
Easy install
With cost-effective ground mounting
Weatherproof
Robust design for durability in all weather conditions
JuicePedestal
Space saving
Supports 2 JuiceBox Pro charging stations
Pay your way
Pay with RFID, QR Code or through the Enel X Way App
Long cables
20-foot cables with cable management system
JuicePump 50-75 kW
Charge fast
Charge up to 80% in 30-60 min
Mobile app
Locate chargers and pay with the Enel X Way App
Optional UPT
Supports Visa, Amex, Mastercard & mobile wallet
JuicePump 100-350 kW
Charge fast
Flexible configurations from 100-350 kW
Modular
Upgradable by 50 kW units
Connected
WiFi, LTE & Ethernet-compatible
JuicePump 175 kW
Charge fast
Maximum power & the fastest charge
Dual charge
Charge two vehicles at 175 kW
Space saving
Compact footprint
Why Enel X Way?
Enel X Way is a global leader in smart electric vehicle charging solutions with over 500,000 charging ports worldwide, including roaming agreements. As a subsidiary of Fortune 200 renewable energy leader, the Enel Group, Enel X Way is committed to providing smart mobility solutions for drivers, businesses and partners to make driving electric simple. Enel X Way's flagship home charging station, the JuiceBox, has been named the "best EV charger overall" in 2022 by CNET, Car and Driver, and more.
$148B
Annual revenue*
500k+
Charging ports globally
170k+
Charging ports in North America
67k+
Employees*
31
Countries of operation*
*Inclusive of Enel and Enel X Way business operations